We will ship via least expensive shipping agent (USPS, UPS, or FedEx) and are glad to discuss your preference for large shipments and breakable items. All breakable items must be insured for the purchase amount or the sale is not a valid sale. All items will have a tracking number.
Breakable items over 5 pounds will be charged $3.00 handling fee. Orders are processed and shipped within 48 hours Monday-Friday and on Saturday as shipping is available.
We will refund money on items returned that are not as described in the listing on eCrater.com. If you have any questions about the item please do ask those before purchasing or if you've purchased, please email us before we ship. Items must be returned via same shipping method with tracking number within 10 days of purchase. All breakable items require insurance for shipping. We will provide insurance verification in order for you to make claims with the shipping agent should that be necessary. Please be assured that we pack well.